Average response time under 10 minutes, 24 hours a day. For order questions, research protocol support, or anything else — we're here.
Technical questions, order issues, research consultations — all handled by our science-literate support team.
Free cold-chain shipping on orders over $150. Under $150: flat $18 fee. Same-day dispatch for orders placed before 3pm EST. Express next-day available at checkout. Temperature-monitored throughout.
Flat $34 cold-chain shipping to UK, EU, and Australia. 3–5 business day transit via dedicated pharmaceutical courier. Temperature log available for download after delivery. Duties and taxes are recipient's responsibility.
Every shipment includes a temperature logger recording every 15 minutes. If any excursion above 8°C is recorded during transit, we replace the order at no cost — no questions, no return required. Your research deserves a reliable cold chain.
We stand behind our products. If something isn't right — with purity, delivery, or anything else — we make it right.
If independent testing of your lot shows purity below our 99% guarantee, we will refund your order in full or replace it — your choice. No return of the product required.
If your shipment's temperature logger records an excursion above 8°C during transit, we ship a replacement at no cost. Download the temperature log from your account and contact support.
Photograph the damage, contact support with your order number, and we'll dispatch a replacement the same day. We do not require the damaged item to be returned.
Unopened, sealed products may be returned within 14 days of delivery for a full refund minus the original shipping cost. Products must be returned in original condition via cold-chain courier.